OmniConcierge

Knowledge and Training

KNOWLEDGE AND TRAINING

FHIR® and CQL Mastery for Sustainable Interoperability

OmniConcierge Knowledge delivers structured education and certification programs designed to build internal expertise in FHIR, Clinical Quality Language (CQL), and Smile platform implementation.

These programs support healthcare organizations seeking to develop durable institutional capability in standards-based interoperability, computable quality, and automation initiatives.

Interoperability is a Competency, Not a Feature

Modern healthcare transformation depends on FHIR, CQL and evolving Implementation Guides. However, successful adoption requires more than platform deployment.

Organization frequently encounter challenges such as:

• Inconsistent interpretation of Implementation Guides across teams
• Limited internal expertise in CQL authoring and computable logic governance
• Fragmented terminology alignment and semantic modelling practices
• Dependence on external consultants for standards interpretation
• Difficulty sustaining modernization initiatives as staff changes or regulations evolve.

Without structured knowledge transfer, interoperability remains project-based rather than institutionalized.

OmniConierge Knowledge addresses this capability gap.

Why External Reliance Does Not Scale

Many organizations rely on external vendors during initial FHIR or quality modernization efforts. While effective for launch, this model creates long-term risk:

• Standards interpretation becomes inconsistent across departments
• Computable logic governance lacks internal ownership
• Implementation quality varies by project
• Institutional knowledge does not compound over time

What Knowledge Makes Possible

OmniConcierge Knowledge enables organizations to build internal Centers of Excellence in interoperability and computable healthcare.

With structured education and certification programs, organizations can:

• Develop internal FHIR architecture competency
• Author and validate CQL-based computable logic
• Govern terminology alignment and semantic modeling practices
• Standardize implementation approaches across teams and partners
• Reduce long-term reliance on external standards interpretation

Knowledge programs reinforce consistent execution across compliance, quality, automation and interoperability initiatives.

Smile Knowledge Programs

FHIR Essentials Program

The FHIR Essentials Program is designed to impart FHIR principles and their real-world application so you can master these basic competencies. Each of our 14 modules distills complex concepts into manageable, topic-focused lessons that will prepare you for a career in FHIR.

The program covers:

• How FHIR data is stored, managed, mined, and securely exchanged
• How RESTful APIs and other FHIR exchange mechanisms are applied
• Real-world privacy, security, clinical concepts, including IGs, profiles and data types
• Q&A with Smile’s Experts, assessment quizzes and a certificate badge of completion

Foundational Competency in FHIR Architecture and Implementation.

CQL Essentials Program

Master foundational and applied skills to integrate CQL into your organization’s quality and interoperability initiatives.

The program covers:

• Self-directed modules to Implement Clinical Quality Measures (eCQMs) and Clinical Decision Support (CDS)
• Foundational and advanced concepts to help confidently work with syntax, queries & terminologies
• Apply CQL in real-world healthcare initiatives for quality and decision-making
• Leverage authoring tools and resources to validate and scale across your organization’s quality initiatives

Applied Computable Logic for Quality and Decision Support.

Trust is in The Data

10+ Years of real-world FHIR development

9+ Years of real-world CQL development

190+ Successful global implementations

30+ US Payer clients

33+ HL7 TWGs Smile actively participates in

Organizational Impact

Knowledge and certification programs support:

• Stronger internal governance of FHIR and CQL initiatives
• Improved implementation quality across teams
• Reduced dependency on external standards interpretation
• More consistent application of Implementation Guides
• Sustainable modernization aligned to evolving regulatory and industry expectations

These offerings complement Professional Services and Managed Services by transferring applied standards expertise directly to internal teams and partner ecosystems.

Standards Leadership Foundation

OmniConcierge Knowledge is informed by applied experience across:

• More than a decade of FHIR Implementation initiatives
• Extensive CQL program design and governance
• Active participation in multiple HL7 Technical Working Groups
• Contributions to HAPI FHIR and CQF Ruler
• Global enterprise interoperability deployments

Educational content reflects real-world implementation experience rather than theoretical instruction.

Testimonial

"Smile's steadfast dedication to open standards perfectly aligns with MiHIN’s unwavering drive to establish a forward-looking and market-responsive HIE, facilitating the seamless integration of clean, actionable data, real-time quality measures, point-of-care clinical insights, and more."
Dr. Tim Pletcher Executive Director of MiHIN